Privacy policy

01Who we are

Perfect Homz ("Perfect Homz", "we", "us" or "our") is a Bangalore-based real estate channel partner. We help home buyers and investors discover, compare, visit and book apartments, villas and plots from RERA-registered projects of established developers. Our office is at No. 164, 1st Cross, RMV Stage 2, AECS Layout, Sanjaynagar, Bengaluru, Karnataka 560094.

This Privacy Policy explains what personal information we collect through this website, phone calls, WhatsApp, email and site visits, why we collect it, who we share it with and the choices you have. By using this website or submitting your details to us, you agree to the practices described here.

02Information we collect

We collect only what we need to help you find a home:

• Contact details — your name, phone number and email address.
• Property preferences — the type of property you are looking for, preferred zones or locations, budget, configuration, timeline and any message you share with us.
• Interaction details — notes from calls, WhatsApp chats, site visits and meetings, and the projects you have shown interest in.
• Transaction support details — where you ask us to assist with booking, home loans or paperwork, the documents and information needed for that purpose (for example, identity or address proof requested by a developer or bank).
• Technical data — your IP address, browser and device type, pages visited and similar usage data, collected automatically through cookies and analytics tools.

03How we use your information

• To respond to your enquiry and understand your requirements.
• To prepare a shortlist of suitable projects and share brochures, price sheets, floor plans and offers.
• To arrange and accompany site visits and virtual walkthroughs.
• To register you as our customer with the developer of a project you are interested in, and to negotiate prices and offers on your behalf.
• To connect you with bank and loan partners and support you through booking, agreement, registration and handover, where you request it.
• To send you updates about new launches, offers and products by phone, SMS, email or WhatsApp.
• To improve our website and services, and to comply with legal, regulatory and tax obligations.

04Consent to contact you

When you submit an enquiry, call us or message us, you authorise Perfect Homz and its representatives to contact you by phone call, SMS, email or WhatsApp regarding your enquiry and related offers and products. This consent overrides any registration you may have made on the National Do Not Call (DNC/NDNC) registry, to the extent permitted by law.

You can withdraw this consent at any time by telling us — see “Contact us” below. Withdrawing consent will not affect communications already made, and we may still contact you where needed to complete a transaction you have started.

05Sharing your information

We do not sell your personal information. We share it only as needed to serve you:

• With real estate developers and their sales teams, to register you for a project, schedule site visits, and process bookings you choose to make.
• With banks, housing finance companies and loan partners, when you ask for help with financing.
• With legal, documentation and registration service providers, when you ask for help with paperwork.
• With service providers who help us run our business — such as hosting, CRM, telephony, messaging and analytics providers — under appropriate confidentiality obligations.
• With government authorities, regulators or courts where required by law, or to protect our rights, our users or the public.

Developers, banks and other third parties handle your information under their own privacy policies. We encourage you to read them.

06Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our advertising. You can block or delete cookies through your browser settings; some parts of the site may not work as intended if you do.

07Data retention

We keep your information for as long as needed to serve your enquiry and any resulting transaction, and thereafter for as long as required for legal, accounting or dispute-resolution purposes. When we no longer need it, we delete or anonymise it.

08Data security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

09Your rights

Subject to applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal information we hold about you.
• Ask us to correct, complete or update inaccurate information.
• Ask us to erase your information, where we are not required to keep it.
• Withdraw your consent to marketing communications at any time.
• Raise a grievance about how we have handled your information.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in any case within the period required by law.

10Third-party links

Our website may link to developer websites, maps, social media and other third-party sites. We are not responsible for the content or privacy practices of those sites.

11Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.

12Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes means you accept the updated policy.

13Contact us

For questions, requests or grievances about this policy or your personal information, reach us at:

• Perfect Homz, No. 164, 1st Cross, RMV Stage 2, AECS Layout, Sanjaynagar, Bengaluru, Karnataka 560094
• Phone / WhatsApp: +91 97412 02106
• Hours: Monday – Sunday, 10:00 AM – 7:00 PM